Laborex Group is aware that the privacy of its customers and the protection of their personal data are important. This Policy outlines how we handle the personal data we collect and how this data is processed.
This website is managed by Laborex Group. We consider it important to create and maintain an environment in which our customers can be confident that their information is not being misused.
We comply with applicable data protection regulations, such as the General Data Protection Regulation No. 2016/679 and national data protection legislation. This legislation relates to the protection of your personal data and grants you rights concerning that data.
The purpose of this Policy is to indicate which personal data we collect and how your data is used after you have used our website, and to assure you that your data is handled correctly.
2. What personal data is collected?
You do not need to provide us with personal data to use most of our website.
For the purposes listed below, Laborex Group may collect and process the following categories of personal data:
- name, title, address;
- contact details (email, telephone);
You may also provide additional/optional information when you fill in forms on our website or when we have contact with you (by phone, email, at fairs, or during events).
Additionally, we may also collect and process information we obtain through our website or the devices you use. This may include:
- location data (location information collected through social media or IP addresses of your device;
- GPS signals sent by a mobile device);
- data we receive from other websites, e.g., when you ask us to connect to your Facebook account;
- telephone conversations, which may be recorded for quality assurance and training purposes;
Laborex Group may also collect publicly accessible information to verify the data we have previously collected and to manage and expand our activities.
3. Why is this information collected?
Laborex Group collects the aforementioned information to get a picture of your needs and provide you with a better service, specifically for the following purposes:
- to respond to your (online) inquiries about our products or services, to provide you with information about our products, and to follow up on online offers;
- to deliver the products and services you have ordered;
- to verify your identity and financial information for the payment of our products and services;
- to improve our products and services;
- to investigate complaints about our products or services or concerning our website;
- to comply with legal and regulatory obligations as well as compliance obligations and requirements;
- to analyze and monitor the use of accounts in order to prevent, investigate, and/or report fraud, terrorism, deceit, security incidents, and crime to the competent authorities;
- to analyze the use of the website to improve the user experience;
- to optimize the performance of our advertising campaigns and to deliver advertisements that better match the audience you fall under;
- to periodically send emails with offers of products and services, special offers, or other information that we think may be of interest to you;
- to occasionally contact you for market research. We may contact you by email or phone;
- to process your personal data for specific purposes as mentioned on specific forms on our website, in written communications, or by email;
4. How is your data used and shared?
Laborex Group may share your personal data with:
- companies that belong to the group and/or with affiliates;
- or with any third party with whom you have requested us to share your personal data, such as Facebook or other social media if you have asked us to connect with your account.
Based on our legitimate interest, we may also share your personal data with third parties who assist us with our products and services. Examples of third-party activities include hosting of web servers, data analysis, marketing support providers, and customer service. These companies get access to your personal data but only when it is strictly necessary to perform their activities. They may not use your data for other purposes.
Your personal data will not be sold or rented to third parties.
We may disclose your personal data to enforce our policies, to comply with our legal obligations, or in the interest of security, public interest, or law enforcement in any country where we have entities or affiliates. Thus, we may respond to a request from law enforcement or regulatory or governmental agencies. We may also disclose data in the context of actual or proposed litigation or to protect our property, safety, people, and other rights and interests.
In the event that Laborex Group‘s activities are sold or merged with another company, your data will be disclosed to the advisor of a potential buyer and will be passed on to the new owners of the business. In such a case, we will take appropriate measures to ensure the integrity and confidentiality of your personal data. However, the use of your personal data remains subject to this Policy.
5. Transfer of your personal data
We may transfer your personal data to third parties in third countries (outside the European Economic Area (EEA)). This transfer of data outside the EEA is lawful if the recipient of the data is located in a country that offers an adequate level of protection following an adequacy decision by the European Commission. It is possible that some of these countries do not have equivalent data protection legislation to protect the use of your personal data. In this case, we have investigated whether appropriate precautions, such as those possible within the EU, for example by providing for standard contractual clauses, are possible. In specific cases, we ask for your prior consent to transfer your personal data outside the EEA. For more information on data transfer, you can follow the procedure described in the article “Rights of the Data Subject”.
Cookies may contain personally identifiable information. Thanks to Cookies, we have information about the use of websites. This information can be analyzed on our behalf by third parties.
On our website, we use the following categories of Cookies:
- Strictly Necessary Cookies:
These Cookies are essential for navigating the website and using the features provided. Without these Cookies, requested services such as remembering your login details or the items in your shopping basket cannot be provided.
- Performance Cookies:
These Cookies collect anonymous information about how people use our website. For example, we use Google Analytics Cookies to find out how customers arrive at our website, how they browse or use our website, and what can be improved, such as navigation, shopping experience, and marketing campaigns. The data stored by these Cookies contain no personal information that can be used to identify you.
- Functional Cookies:
These Cookies remember choices you make, such as the country you visit the website from, language choice, and search parameters such as size, color, or product line. This information can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these Cookies collect can be anonymized. They cannot track your browsing activity on other websites.
- Targetting Cookies:
These advertising Cookies are used to identify visitors across different websites, e.g., content partners, banner networks. These Cookies can be used by companies to build a profile of the visitor’s interests or show relevant ads on other websites.
- Social Media Cookies:
These Cookies enable sharing what you have done on the website on social media such as Facebook and Twitter. We have no control over these Cookies. Please consult the respective privacy policies for information on how these Cookies work.
We also use third-party services such as Google Analytics to collect information about visitors to our website. This information is aggregated to determine the number of visits, average duration of visits, viewed pages, etc. We use this information to measure website usage and to improve the content and value of our website.
- Deleting Cookies and more information about Cookies:
Some Cookies are deleted when you close your browser (session cookies). Others remain on your device until they expire or until you delete them from your cache (permanent Cookies or tracking code) and ensure that we remember things about you when you visit our website again.
If you want to delete Cookies that are already on your computer, consult the help and support function of your internet browser where you will find instructions to locate the file or folder where Cookies are stored. In most browsers, the help function in the toolbar also provides information on how you can prevent your browser from accepting new Cookies, what you should do if your browser notifies you when you receive a new Cookie, or how to completely disable Cookies. Please note that if you choose to disable Cookies, some personalized services may not be available.
By deleting our Cookies or disabling future Cookies, certain parts or features of our website may not be accessible.
- Web beacons:
Some of our web pages may contain electronic images known as web beacons (also called “clear gifs”) that allow us to count users who have visited those pages. Web beacons collect only limited information, including a cookie number, the date and time the page is displayed, and a description of the page where the web beacon is placed. External advertisers may also place such web beacons. These beacons do not contain identifiable personal information and are only used to track the effectiveness of a particular campaign.
7. Rights of the Data Subject
You have the right to access the information held about you and to obtain a copy of the information we have. If your personal data has changed, you have the right to ask us to correct, complete, or erase outdated, incorrect, or incomplete data we have about you. You also have the right to restrict the processing of your data and to object to the processing of your personal data. Furthermore, you have the right to receive the personal data concerning you, which you have provided to a data controller, in a structured, commonly used, and machine-readable format and to transmit those data to another data controller.
If you have chosen to receive commercial emails, newsletters, etc., from Laborex Group when registering on the website, you can unsubscribe at any time if you change your mind.
We may ask for verification of your identity to ensure that your request is lawful and that we are responding to the person entitled to make one of the aforementioned requests and to obtain the information.
Please note that in certain circumstances provided by law, we may refuse access to your information or may not be able to fulfill your request when we have the right to do so under applicable data protection legislation.
If you would like more information about the processing of your personal data or if you wish to exercise your rights, please contact us via email at firstname.lastname@example.org
You have the right to lodge a complaint with the competent supervisory authority (for data protection).
Laborex Group is committed to ensuring the security of your data. We have taken reasonable technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or unauthorized access to, the transmitted, stored, or otherwise processed data. However, please note that the internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal data for inappropriate purposes.
This website may contain links to third-party websites. Laborex Group is not responsible for the content of those websites nor for the privacy standards and practices of those third parties. Make sure you read and understand the relevant third-party privacy policies and their websites before you accept their Cookies and visit their website to ensure your personal data is adequately protected.
8. Changes to this Policy
Laborex Group may adjust and update this Policy from time to time to ensure that the Policy reflects how we process your personal data at any given time. The updated version of this Policy will be posted on the same webpage and will become effective immediately upon publication. Please regularly return to this webpage to ensure you are always aware of the information we collect and process, how and under what circumstances your data is used, and in which cases we share your data with third parties.